Privacy Policy

FLY MY STORE PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”), a company

registered under the laws of India, operates the mobile application "FLY MY STORE" (available

on the Google Play Store and Apple App Store).

We operate a hyperlocal, multi-vendor e-commerce platform that connects local shopkeepers

(“Vendors”) with customers (“Users”, “You”) and facilitates the delivery of all items available at

local retail stores (including but not limited to Pharmacy, Food, Groceries, Mobile Phones,

Electronics, Clothes, and Shoes) within the city through independent delivery partners (“Delivery Partners”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your digital personal

data when you use our mobile application and services, in compliance with the Digital Personal

Data Protection (DPDP) Act, 2023 (India), and the developer policies of Google and Apple.

1. Data We Collect

To provide our multi-vendor hyperlocal delivery service, we collect the following categories of

data:

A. Information You Provide to Us

Account Information: Name, mobile number, email address, profile picture, and account
Delivery & Address Information: Physical delivery addresses, landmarks, geolocation
Vendor/Merchant Data: Business registration details, GSTIN, shop address, store manager
Identity Verification Data: Where required by law or for safety (e.g., high-value electronic
Pharmacy prescription photos: photos you upload when a pharmacy product requires a prescription. We share them only with the pharmacy seller fulfilling that order so they can verify the prescription. We do not use them for advertising.
Pharmacy seller licenses: license documents uploaded by sellers who list pharmacy products, used to review whether they may sell those products.
Customer Support: Communications, chat histories, or call logs with our customer service

passwords (stored in an encrypted format).

coordinates, and contact details of the recipient.

name, bank account details (for payout settlements), and product catalogs.

deliveries or vendor onboarding), we may collect government-issued IDs.

team.

B. Information Collected Automatically via the App

Real-Time Location Data: To match you with nearby vendors and to track deliveries in
Device & Log Information: Hardware model, operating system, IP address, device tokens
Transaction Information: Order details, item types (e.g., pharmacy, food, groceries, electronics), date and

real time, the app tracks precise or approximate location data from your mobile device. We

collect this data when the app runs in the foreground. If permitted by your device settings,

we may collect it in the background to ensure seamless live-delivery updates.

(for push notifications), app crashes, and usage patterns.

time of order, amount charged, and payment method details (note: we do not store full credit

card/debit card numbers; these are handled directly by RBI-authorized payment gateways).

2. Lawful Basis and Purpose of Data Processing

Service Delivery: Creating your account, processing orders, matching customers with local
Tracking & Logistics: Providing real-time delivery updates to the customer and the vendor.
Payment Processing: Facilitating transactions, refunds, and vendor payouts via authorized
Safety & Security: Detecting, preventing, and mitigating fraudulent transactions, account
Communications: Sending order confirmations, OTPs via SMS/WhatsApp, push

Under the DPDP Act 2023, we process your personal data based on your explicit, informed, and

unambiguous consent. We process this data strictly for the following purposes:

vendors, and routing Delivery Partners to the exact address.

payment partners.

takeovers, and unauthorized access.

notifications, and customer service updates.

3. Data Sharing and Disclosures

With Local Vendors: We share your order item list and your first name. We do not share
With pharmacy sellers: for prescription products, we share the prescription photos you uploaded for that order so the seller can verify a valid prescription before fulfilling it.
With Delivery Partners: We share your name, delivery address, phone number, and precise
With Third-Party Service Providers: We share necessary fragments of data with payment
Legal & Regulatory Authorities: We may disclose data if required by Indian law, a court

As a multi-vendor platform, we must share specific pieces of data with third parties to execute your

orders:

your full phone number or precise address with vendors unless necessary for order

customization or vendor-handled returns.

geolocation solely to ensure accurate delivery of your items.

gateways, cloud hosting providers (e.g., AWS/Google Cloud), SMS gateway providers, and

customer analytics tools. These processors are contractually obligated to safeguard your

data.

order, or an enforcement action by the Data Protection Board of India.

4. App Store Specific Mandates (Google & Apple)

Location Permissions: The app prompts you for location permissions. You can opt out or
Account Deletion: In compliance with Apple and Google developer policies, we provide an
Data Minimization: We only request access to device features (like camera for prescription photos, pharmacy licenses, support attachments, or location) that are strictly necessary to run the platform.

restrict location tracking via your device settings, but doing so will severely limit the core

functionality of the hyperlocal platform.

easy feature inside the app settings to delete your account. Alternatively, you can submit a

deletion request via our Grievance email listed below.

5. Your Rights as a Data Principal (DPDP Act, 2023)

Right to Access: You can request a summary of the personal data we hold about you and the
Right to Correction and Erasure: You have the right to correct inaccurate data or request
Right to Withdraw Consent: You can withdraw your consent to data processing at any
Right to Nominate: You can nominate an individual to exercise your rights in the event of
Right to Grievance Redressal: You have the right to register complaints regarding your

Under Indian law, you possess the following rights regarding your digital personal data:

processing activities performed.

complete deletion of your personal data when it is no longer required for the purpose it was

collected.

time through app settings or by contacting us. Upon withdrawal, we will cease processing

your data unless legally obligated to retain it.

death or incapacity.

data directly with us, and if unresolved, escalate them to the Data Protection Board of India.

6. Children's Privacy

FLY MY STORE does not knowingly collect or process the personal data of children under the age

of 18. If we discover that a minor has provided us with personal data without verifiable parental

consent, we will delete it immediately.

7. Data Security and Retention

We implement industry-standard technical and organizational security controls—including end-to-

end encryption for data in transit and secure database storage—to protect your personal data from

unauthorized access, alteration, or leaks.

We retain your personal data only as long as your account remains active or as required to fulfill our

operational and legal obligations (such as tax compliance and financial auditing). Once the data is

no longer necessary, it is securely anonymized or permanently deleted.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to align with operational changes or new rules

issued under the DPDP Act. When updates occur, we will revise the "Last Updated" date at the top

and notify you via an in-app banner or email push notification.

9. Grievance Redressal & Contact Information

Company Name: FLY MY STORE PRIVATE LIMITED
Designated Officer: Gagandeep Singh Saggu
Email Address: developer@flymystore.com
Contact Number: +91 7261086999
Registered Office Address: H. No 24, Block No 2, Shastrinagar, Kadma , Jamshedpur,

If you have any questions, want to exercise your data rights, or wish to file a grievance regarding

data privacy, please reach out to our designated Grievance Officer / Data Protection Officer:

Jharkhand, PIN 831005